FAQs
You Asked, We Answered
What is your return policy?
You may return or exchange the Product in an unworn condition with the packaging intact not later than seven (7) days from the date of delivery of the order if the Product does not fit you or for any other reason that you may describe while making a request for a return of the Product. If the product is returned after seven (7) days which is the standard return period or the item is worn, damaged, or not in its original packaging, we will be unable to honor a refund for the merchandise and the decision shall be final. No return or any other claim will be acceptable or valid after the expiration of 7 days from the time of delivery of the Product.
How should I clean my shoes?
Remove the insoles & laces and wipe off any excess dirt with a cloth or delicate towel
Remove excess dirt from the upper and outsole by using a small cloth dipped in water or mix it with a mild wool detergent.
The insoles are recommended to be washed by hand for best results.
Place the shoes in the bag provided and pop them in a washing machine on delicate or wool cycle. Use a mild wool detergent (Ezee) only. (Choose the right cycle before turning the machine ON)
Do not dry your shoes in the washer. Always AIR dry them.